You have the right to cancel this contract within 14 days from the day on which you acquire, or a third party other than the carrier and indicated by the acquires, physical possession of the goods.
Returns of kitchen doors and accessories, made to measure products, or products customised to customer requirements are excluded from our returns policy, WE CANNOT ACCEPT RETURNS OF THESE ITEMS.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail)
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value for any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and no later than-
a) 14 days after the day we receive back from you any goods supplied
b) (if earlier) 14 days after the day you provide evidence that you have returned the goods
c) If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, a 25% restocking charge will incur. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event no later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the good before the period of 14 days has expired. You will have to bear the direct cost of returning the goods
Returns
Should an order be cancelled and returned as per our above guidelines a refund of the due amount will be processed within 48 hours
For products offering ' Free Delivery' at checkout, costs incurred by ourselves to deliver these products will be deducted from the refund amount, evidence of these will be provided upon request.
Returns Address:
Big Home Interiors
15 Reform Street
Hull
HU2 8EF
(Please acquire a returns acknowledgement before returning items)
